BDM Central Legal
Return & Refund Policy
Return windows, item condition requirements, shipping responsibilities, and refund handling for BDM Central orders.
Return Window
Customers have 14 days from the date of delivery to request a refund for tracksuits, sweatsuits, or t-shirts. The 14-day window begins once the package is confirmed delivered by our shipping partners (e.g., Canada Post or FedEx). Transit time is not counted. Only the time between receipt and the initiation of the return process.
Return Conditions
- Items must be returned in their original packaging with all tags intact as they were when shipped.
- Products must be in a resellable state (unworn, unwashed, and unchanged from their original condition).
- We reserve the right to refuse returns if the product is not in a resellable state upon receipt (e.g., dirty from use, washed, or customized).
- Customers must provide photos of the item’s condition before shipping it back to initiate the return process. Specific instructions will be provided upon request.
Shipping Costs
- Customers are responsible for the cost of return shipping.
- We provide a return shipping label using our discounted rates with Canada Post or FedEx, which will be passed on to the customer.
- Original shipping costs are non-refundable; only the product cost will be refunded.
Damaged or Defective Items
- If an item arrives damaged or defective, we will cover return shipping costs and either replace the product for free or process a full refund once the issue is resolved.
- All shipments are insured to 100% of their value by Canada Post or FedEx. We will handle claims with our shipping partners as needed.
- Customers must email us with photos and details of the damage within the 14-day window to qualify.
Refund Processing
- We aim to resolve all refund requests within 14 days of receiving the returned parcel.
- Refunds will be issued to the original payment method. Note that it may take a few additional days for the refund to reflect in your account, depending on your bank or payment provider.
- We will stay in communication with you throughout the process.
Non-Resellable Items & Disputes
- Non-resellable items include those that are dirty from use, washed, or customized by the customer.
- If a returned item is not in a resellable state, we will work with the customer to reach a fair agreement, which may include a partial refund.
- We compare returned items to our records and images from when they were shipped to verify condition.
How to Request a Refund
To initiate a return or refund:
- Email us at [email protected] with your order number and a description of the issue.
- We will respond with specific instructions, including photo requirements and return shipping details.
Special Circumstances
- The 14-day window applies only to the time between delivery and your refund request. Transit time back to us is not counted.
- For international orders (e.g., USA), the same 14-day window starts upon delivery confirmation by FedEx.
- Unique situations will be handled case-by-case with the goal of finding a fair resolution.