Existing purchases
Order support
Enter your confirmation code to view the latest status for an existing BDM Central order.
Check an orderCustomer support
How can we help?
Get direct help with an order, delivery, return, refund, product, size, or payment.
Contact BDM Central directly
Talk to our customer support team.
Include your order confirmation code when your question is about an existing purchase. Never send card numbers or payment details by email or through our contact form.
14-day request window
Returns and refunds
Review item-condition requirements, return shipping responsibilities, damaged-item help, and refund timing.
Read the return policyBefore you order
Product and sizing help
Compare measurements and fit notes before choosing a tracksuit, sweatsuit, or T-shirt.
Open the size guideFulfillment information
Shipping and delivery
- Available delivery methods, prices, and carrier transit estimates are shown at checkout after you enter your destination.
- Eligible Greater Ottawa postal codes can select local delivery. Local delivery is $15, or free when the eligible order subtotal is at least $200 CAD.
- Canadian carrier shipping is quoted through Canada Post. Eligible U.S. destinations are quoted through FedEx.
- For a damaged or defective delivery, email us within 14 days with your order number, photos, and a description of the issue.
Payment assistance
Secure checkout
Card payments are completed through Stripe Checkout. BDM Central support will never ask you to email card numbers, security codes, passwords, or other sensitive payment credentials.
If you do not recognize a BDM Central charge or believe a payment was made in error, contact us directly with the purchaser name, order confirmation code, and charge date so we can investigate.
Email payment supportBusiness information
- Business
- BDM Central — 5026670 Ontario Inc.
- Address
- 1900 City Park Drive, Third Floor
Ottawa, ON K1J 1A3, Canada
Policies and refund contact
To start a return or refund, email refunds@bdmcentral.com with your order number and a description of the issue.